Video conferencing services: security guidance

Video conferencing is a live audio and video conversation between 2 or more people in different locations, conducted using phone, tablet, laptop or desktop computer. Some video conferencing services also allow you to share files, pictures, or each other’s screens.

Many devices have video conferencing functionality built in (such as Apple’s FaceTime and Google’s Duo), and many popular apps also provide this service (such as Instagram, WhatsApp and Facebook). There are also standalone video conferencing apps that you can download; popular titles include Zoom, Skype, Houseparty and Microsoft Teams. (Source)

Deploying and configuring the service

You should aim to set company-wide defaults and controls where possible. You can do this using the service itself, or by configuring the settings in the apps delivered to your managed devices.

Think carefully about which settings to enforce, and which to set as a default that can then be overridden on a per-meeting basis. Default settings should be configured in such a way so as to balance user needs with security. For example, the ability to share screens may be appropriate for some audiences, but not others.

Configuring user accounts

Your staff will need to log into the service to be able to schedule meetings. Some video conferencing services also allow or require users to authenticate to join meetings. We recommend implementing single sign-on where possible, integrating the video conferencing service with your existing corporate identity. This means that the service will inherit the same identity protections as your other corporate services. It will significantly improve the user experience by reducing the number of times that authentication is required. Read More

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